Call Center Dispatch Lead

Renuity
Vancouver
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Transportation & Fleet OperationsEducation: high_schoolSkills: ["Organization","Multitasking","Sound judgment","Critical thinking","Communication"]

Manage the dispatch workflow for in-home sales appointments across Renuity West markets. You’ll monitor rep coverage, open schedule blocks by coordinating additions/transfers, reroute leads to ensure every rep has set appointment times, and communicate schedule changes to customers to prevent cancellations. Pull reporting to track coverage adjustments, coordinate gap-filling with call center and Inside Sales teams, and train new associates on dispatch processes, systems, and scheduling standards.

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FursaFursa
Renuity
Renuity
1 day ago

Call Center Dispatch Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage the dispatch workflow for in-home sales appointments across Renuity West markets. You’ll monitor rep coverage, open schedule blocks by coordinating additions/transfers, reroute leads to ensure every rep has set appointment times, and communicate schedule changes to customers to prevent cancellations. Pull reporting to track coverage adjustments, coordinate gap-filling with call center and Inside Sales teams, and train new associates on dispatch processes, systems, and scheduling standards.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Manage the in-home sales appointment schedule to ensure sufficient sales rep coverage across all Renuity West markets.
  • •Coordinate with Sales to add or transfer reps when the schedule is booked out more than two days to create call center fillable blocks.
  • •Monitor rep availability and capacity across markets and review outliers to determine pairing opportunities.
  • •Communicate with customers about late arrivals, cancellation attempts, and schedule changes to reduce cancellations.
  • •Reroute and reassign leads to ensure each sales rep has appointments at 9:00 AM and at either 1:00 PM or 5:30 PM, with at least two appointments per day; pull reporting and coordinate gap filling with call center agents, Inside Sales, and Costco managers.

Pay and Benefits

Salary: USD 25 hourly

Key Requirements

  • •2+ years of dispatch, scheduling, or appointment coordination experience, preferably in in-home sales or home improvement.
  • •Ability to navigate relevant software and be tech savvy.
  • •Outstanding organization and multitasking abilities.
  • •Advanced sound judgment and critical thinking skills.
  • •Effective communication skills and a high school diploma or GED.
Experience:In-home salesHome improvement
Education:High School
Skills:OrganizationMultitaskingSound judgmentCritical thinkingCommunication
Tech Stack:Microsoft applicationsLeadPerfectionFive9RingCentral

Company Brief

Renuity
Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.
Industry: Construction Tech
Website