Engagement Manager

Couchbase
United Kingdom
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Communication","Leadership","Problem-solving","Negotiation"]

Seasoned engagement leader driving adoption, value realization, and long-term retention for strategic enterprise customers. Orchestrates cross-functional teams across Services, Solutions Engineering, Product, Support and Partners to deliver on defined outcomes and ROI, while managing executive-level relationships and renewal opportunities.

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FursaFursa
Couchbase
Couchbase
2 months ago

Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Seasoned engagement leader driving adoption, value realization, and long-term retention for strategic enterprise customers. Orchestrates cross-functional teams across Services, Solutions Engineering, Product, Support and Partners to deliver on defined outcomes and ROI, while managing executive-level relationships and renewal opportunities.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own and lead delivery strategy for a portfolio of strategic/enterprise customers, ensuring alignment with objectives and platform capabilities.
  • •Define and track statements of work, success metrics, and business outcomes to drive time-to-value and ROI.
  • •Lead large, multi-phase customer delivery engagements with cross-functional coordination across Professional Services, Solutions Engineering, Product, Support and Partners.
  • •Partner with Account Executives and Customer Success Managers to manage renewals and expansion opportunities, providing insight into account health and growth signals.
  • •Act as a trusted advisor at the executive level, delivering executive business reviews, strategic planning, and clear communication of value, progress, and risks.

Pay and Benefits

Perks:Time OffWellness StipendRetirement Program

Key Requirements

  • •Significant experience in SaaS customer success, consulting, or engagement management.
  • •Proven track record managing enterprise/strategic accounts in complex, multi-stakeholder environments.
  • •Strong commercial acumen with understanding of renewals, expansion, and ARR impact.
  • •Ability to lead large, multi-phase customer delivery engagements (implementations, expansions, migrations, transformations).
  • •Experience coordinating across Professional Services, Solutions Engineering, Product, Support, and Partners to deliver on outcomes.
Experience:SaaSCustomer successEngagement management
Skills:Stakeholder managementCommunicationLeadershipProblem-solvingNegotiation
Languages:English

Company Brief

Couchbase
Develops a distributed NoSQL database platform that enables enterprises to build, deploy, and manage modern applications with high performance, scalability, and flexible data models across cloud and on-premises environments.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2011
WebsiteLinkedIn