Technical Account Manager

Hightouch
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsSkills: ["Communication","Project management","Troubleshooting","Problem-solving","Collaboration"]

Own the end-to-end customer journey for Hightouch’s largest enterprise accounts, from kickoff and onboarding to ongoing success and increased adoption. Serve as a product expert who understands customer use cases and guides customers to an ideal future state. Deliver timely, organized technical onboarding, provide proactive guidance across the platform, manage technical escalations, and surface customer needs to Engineering to help drive product innovation.

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FursaFursa
Hightouch
Hightouch
4 months ago

Technical Account Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for Hightouch’s largest enterprise accounts, from kickoff and onboarding to ongoing success and increased adoption. Serve as a product expert who understands customer use cases and guides customers to an ideal future state. Deliver timely, organized technical onboarding, provide proactive guidance across the platform, manage technical escalations, and surface customer needs to Engineering to help drive product innovation.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee the entire customer journey for large enterprise accounts from kickoff and onboarding through continued success and increased adoption.
  • •Deliver timely, organized technical onboarding using strong project management to ensure customers see full product value.
  • •Provide proactive technical guidance and expertise across Hightouch’s products.
  • •Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
  • •Surface customer use cases and problems to Engineering to help push the platform forward.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5-10 years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen.
  • •Experience managing and executing technical projects with a customer-first attitude and strong empathy.
  • •Excellent project management and communication skills.
  • •Proven ability to learn new technologies quickly and understand complex systems (e.g., SQL, databases, APIs, reporting tools).
  • •Strong troubleshooting and problem-solving skills, with a continuous desire to improve technical expertise.
Experience:5-10 years
Skills:CommunicationProject managementTroubleshootingProblem-solvingCollaboration
Languages:English
Tech Stack:SnowflakeDatabricksSQLAPIs

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn