Hightouch

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the bridge between Hightouch and Fortune 5000 customers, overseeing the full customer journey from onboarding to renewal and expansion. As a Technical Account Manager, you’ll be a product expert who translates customer needs into actionable outcomes, guides adoption of the platform, collaborates with Sales, Support, and Engineering, and surfaces insights to drive product improvements.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Retain and expand our largest Enterprise customers as a key member of the Customer Success team
•Collaborate with Sales to strategize on increasing adoption of Hightouch within large organizations
•Deliver timely onboarding through effective project management and advise on technical best practices
•Provide proactive technical guidance across all products and assist with escalations with cross-functional teams
•Surface use cases and feedback to Engineering to push the product to the next level

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
•Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
•Excellent project management and communication skills
•Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
•Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen

Experience:Enterprise softwareCustomer successSQLAPIsDatabases

Skills:CommunicationEmpathyProject managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:SQLAPIsDatabasesReporting tools

Company Brief

Hightouch

Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn

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Hightouch

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Retain and expand our largest Enterprise customers as a key member of the Customer Success team
•Collaborate with Sales to strategize on increasing adoption of Hightouch within large organizations
•Deliver timely onboarding through effective project management and advise on technical best practices
•Provide proactive technical guidance across all products and assist with escalations with cross-functional teams
•Surface use cases and feedback to Engineering to push the product to the next level

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
•Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
•Excellent project management and communication skills
•Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
•Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen

Experience:Enterprise softwareCustomer successSQLAPIsDatabases

Skills:CommunicationEmpathyProject managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:SQLAPIsDatabasesReporting tools

Company Brief

Hightouch

Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn