Crh

14 hours ago

Customer Experience Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide responsive customer support by assisting clients with product questions, ordering, order tracking, complaints, and issues. Accurately enter email/phone orders, process credits/debits, send open order reports, and maintain invoice and delivery accuracy. Handle incoming calls via the WEBEX Cisco system and process credit card payments through Cenpos. Meet daily quotas while supporting sales and building strong internal and external relationships.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Assist customers with product questions, ordering, order tracking, complaints, and problems.
•Enter email and phone orders into the system for delivery.
•Issue credits or debits accurately, as applicable, and send open order reports as required.
•Process credit card payments through Cenpos and answer incoming calls via the WEBEX Cisco system.
•Ensure invoice accuracy and on-time delivery by tracking orders from entry into the system through delivery or customer pick-up.

Pay and Benefits

Salary: USD 25 hourly

Perks:Paid Leave401kDisability

Key Requirements

•High school diploma or equivalent, or comparable related experience.
•Detail oriented and able to work accurately with invoices and deliveries.
•Basic math skills for credits/debits and payment handling.
•Skilled in Microsoft Office suite and good organizational/problem-solving skills.
•Experience with a multi-line phone system and ability to multi-task, including working overtime when needed.

Education:High School

Skills:Detail orientedOrganizational skillsProblem-solvingPleasant phone personalityMulti-tasking

Tech Stack:Microsoft OfficeWEBEX CiscoCenpos

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh