NTT

1 week ago

BPO Customer Care Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues in a BPO environment, resolving complex cases using job experience and escalating unexpected matters to higher-level teams. Ensure accurate, timely transaction processing to meet or exceed client SLAs, develop tactical plans to achieve project milestones, and support SOP/process transition preparation. Regularly interact with customers and first-line management while taking escalated calls from providers or callers.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle routine questions and issues, escalating complex or unexpected matters to higher-level employees
•Resolve more complex client situations by applying demonstrated knowledge and skills
•Ensure accurate and timely completion/processing of transactions to meet or exceed client SLAs
•Work on preparation of SOPs/process transitions and support operational planning to hit project milestones
•Take escalated calls from providers/callers and identify/resolve issues around nonstandard pending transactions

Key Requirements

•Typically 3-5 years of relevant experience
•High school diploma or equivalent
•Undergraduate degree or some college coursework preferred
•Solid computer skills
•Strong communication, customer service, attention to detail, time management, and organizational skills

Experience:3-5 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT