Customer Quality Engineer

Cisco
San Jose
Workplace: HybridFull timeUSD 140,800 - 183,000 annuallyFunction: QA, Test & Release EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Stakeholder influence","Risk assessment"]

Join Cisco’s Global Supply Chain Quality Engineering team as a Customer Quality Engineer to drive product quality, reliability, and customer satisfaction. You’ll lead customer-facing quality engagements, perform complex failure investigations and root cause analyses, and coordinate corrective actions across Engineering, Supply Chain, Customer Experience, and Account teams. You’ll also run field remediation efforts, monitor failure trends, apply data analytics to identify quality improvements, and support customer audits.

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FursaFursa
Cisco
Cisco
1 month ago

Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join Cisco’s Global Supply Chain Quality Engineering team as a Customer Quality Engineer to drive product quality, reliability, and customer satisfaction. You’ll lead customer-facing quality engagements, perform complex failure investigations and root cause analyses, and coordinate corrective actions across Engineering, Supply Chain, Customer Experience, and Account teams. You’ll also run field remediation efforts, monitor failure trends, apply data analytics to identify quality improvements, and support customer audits.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead customer-facing quality engagements with performance insights and executive-level updates on hardware quality and reliability.
  • •Drive complex failure investigations and root cause analyses (RCA), coordinating multi-functional teams to implement corrective actions.
  • •Serve as the primary liaison for customer quality communications, including mitigation plans, product changes, and field notices.
  • •Lead field remediation efforts for critical customer environments, monitoring failure trends to minimize risk and downtime.
  • •Use data analytics and statistical methods to identify quality trends, proactively improve outcomes, and support customer audits.

Pay and Benefits

Salary: USD 140,800 - 183,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsuranceEquity

Key Requirements

  • •Bachelor’s degree in Engineering (or related) with 8+ years of experience, or a Master’s degree with 6+ years of relevant experience.
  • •Expertise in Product or Customer Quality Engineering, including product architecture, reliability, and complex failure analysis.
  • •Ability to assess technical risks, evaluate business impact, and drive strategic quality improvements across the product lifecycle.
  • •Proven success leading high-priority, multi-functional initiatives and influencing stakeholders in matrixed organizations.
  • •Advanced analytical, problem-solving, and communication skills to leverage data-driven insights for executive audiences.
Experience:8+ years
Education:Bachelor's in Engineering
Skills:AnalyticalProblem-solvingCommunicationStakeholder influenceRisk assessment

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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