OneSource Support Specialist (CST)

Deliver high-touch support to patients and caregivers in the rare-disease journey through onboarding, treatment adherence, and ongoing education. Serve as the primary point of contact within a Regional Care Team, coordinate HCP and access needs, navigate CRM documentation, and handle benefit investigations and reimbursement-related communications. Report adverse events in the PV Event Reporting Tool, connect patients to community and advocacy resources, and help resolve non-clinical access barriers in collaboration with cross-functional teams.