Davies

2 weeks ago

Learner Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support and retain B2C learners across Davies’ Professional Qualifications & CPD portfolio as a frontline point of contact. Provide clear guidance and IAG on UK qualification pathways, study options, examinations, and progression routes. Respond to learner enquiries within service levels, deliver structured engagement communications, and capture feedback and market insights to improve learner journeys. Identify progression, cross-sell, and employer-led opportunities, escalating concerns and maintaining accurate learner records.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for B2C learners across Davies’ Professional Qualifications & CPD portfolio.
•Provide accurate IAG on UK qualification pathways, study options, examination requirements, and progression routes.
•Respond promptly and professionally to learner enquiries, resolving within agreed service levels.
•Support learner communications and engagement across the learner lifecycle, including exam support, workshop promotion, and progression messaging.
•Maintain accurate learner records and enquiry notes, capture feedback and enquiry themes, and escalate concerns or risks appropriately.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveWell-beingParental Leave

Key Requirements

•DipPFS qualification through the Chartered Insurance Institute (CII), or actively working towards completion.
•Strong understanding of CII qualifications and UK financial services & insurance qualification pathways, including learner progression routes.
•Experience supporting customers, learners or clients in a service-focused environment, ideally within financial services, insurance or professional education.
•Excellent verbal and written communication skills, with the ability to provide clear IAG and explain complex qualification, study, progression and career development information.
•Strong relationship-building and learner engagement skills to build trust, encourage motivation, and support learner retention.

Experience:Financial servicesInsuranceProfessional education

Education:Certification / Diploma in DipPFS qualification (Chartered Insurance Institute - CII)Chartered Insurance Institute (CII)

Skills:CommunicationRelationship-buildingLearner engagementOrganizationTime managementProactive support

Tech Stack:Microsoft OfficeOutlookTeamsExcelWordMailchimp

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Davies

2 weeks ago

Learner Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for B2C learners across Davies’ Professional Qualifications & CPD portfolio.
•Provide accurate IAG on UK qualification pathways, study options, examination requirements, and progression routes.
•Respond promptly and professionally to learner enquiries, resolving within agreed service levels.
•Support learner communications and engagement across the learner lifecycle, including exam support, workshop promotion, and progression messaging.
•Maintain accurate learner records and enquiry notes, capture feedback and enquiry themes, and escalate concerns or risks appropriately.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveWell-beingParental Leave

Key Requirements

•DipPFS qualification through the Chartered Insurance Institute (CII), or actively working towards completion.
•Strong understanding of CII qualifications and UK financial services & insurance qualification pathways, including learner progression routes.
•Experience supporting customers, learners or clients in a service-focused environment, ideally within financial services, insurance or professional education.
•Excellent verbal and written communication skills, with the ability to provide clear IAG and explain complex qualification, study, progression and career development information.
•Strong relationship-building and learner engagement skills to build trust, encourage motivation, and support learner retention.

Experience:Financial servicesInsuranceProfessional education

Education:Certification / Diploma in DipPFS qualification (Chartered Insurance Institute - CII)Chartered Insurance Institute (CII)

Skills:CommunicationRelationship-buildingLearner engagementOrganizationTime managementProactive support

Tech Stack:Microsoft OfficeOutlookTeamsExcelWordMailchimp

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor