Enterprise Customer Success Manager

Samsara
Toronto
Workplace: RemoteFull timeUSD 98,685 - 127,710 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Relationship building","Communication","Mentoring","Emotional intelligence"]

Drive long-term outcomes for enterprise customers of the connected operations IoT platform by owning customer success strategies after implementation. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to customize the platform, build joint success plans, run executive business reviews, and facilitate workshops that improve workflows. Serve as a mentor within the Customer Success team and help customers increase safety, efficiency, and sustainability.

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FursaFursa
Samsara
Samsara
22 hours ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive long-term outcomes for enterprise customers of the connected operations IoT platform by owning customer success strategies after implementation. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to customize the platform, build joint success plans, run executive business reviews, and facilitate workshops that improve workflows. Serve as a mentor within the Customer Success team and help customers increase safety, efficiency, and sustainability.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform.
  • •Compose joint success plans with objectives, metrics, and timelines while removing barriers to business value.
  • •Orchestrate executive business reviews with customer decision-makers and internal executive leadership to align on goals.
  • •Conduct customer workshops to understand current operations and recommend workflow changes to maximize product impact.
  • •Mentor Customer Success and Support teams and embed Samsara’s customer-success cultural principles as the organization scales.
Travel: High travel

Pay and Benefits

Salary: USD 98,685 - 127,710 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveLearning BudgetEquityRemote Work

Key Requirements

  • •4+ years of experience in a senior Customer Success, account management, or strategic consulting role, with enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Strong priority management and high emotional intelligence in a high-visibility role.
  • •Proven track record building trust and communicating effectively with executives, Product/Engineering leadership, and day-to-day software users.
  • •Bachelor’s degree from a 4-year institution.
Experience:4+ yearsEnterprise SaaSIoTConnected operationsFleet managementFortune 500
Education:Bachelor's
Skills:Problem-solvingRelationship buildingCommunicationMentoringEmotional intelligence
Languages:French
Tech Stack:IoTInternet of ThingsSaaSVideo-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment Monitoring

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn