Director, Product Management - Platform & Customer Lifecycle

Kin
Chicago, St. Petersburg
Workplace: RemoteFull timeUSD 188,067 - 214,200 annuallyFunction: Executive & General ManagementExperience: 12+ yearsSkills: ["Cross-functional collaboration","Prioritization","Communication","Ownership","Leadership"]

Own the multi-year product strategy for Kin’s policy platform and customer portal, translating long-term goals into an actionable roadmap. Build and lead a team of product managers, raising standards for craft, analytical rigor, and cross-functional execution. Partner with engineering on platform API strategy and configuration models, define success metrics, and embed AI-native workflows and automation into both internal and customer experiences.

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Kin
Kin
2 months ago

Director, Product Management - Platform & Customer Lifecycle

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Last checked: 7 hours agoStatus: Live

Job Summary

Own the multi-year product strategy for Kin’s policy platform and customer portal, translating long-term goals into an actionable roadmap. Build and lead a team of product managers, raising standards for craft, analytical rigor, and cross-functional execution. Partner with engineering on platform API strategy and configuration models, define success metrics, and embed AI-native workflows and automation into both internal and customer experiences.
Location: Chicago, St. Petersburg
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and own the multi-year product strategy and sequenced roadmap for the policy platform and customer experience.
  • •Lead, develop, and hire product managers; raise the bar on product craft, analytical rigor, and collaboration.
  • •Make hard prioritization decisions between foundational platform work and customer-facing work.
  • •Partner with engineering to develop platform API strategy and configuration model to enable new product launches and regulatory responsiveness.
  • •Drive Home Hub strategy toward a digital destination and marketplace, embedding AI-native workflows across platform and customer experiences.

Pay and Benefits

Salary: USD 188,067 - 214,200 annually
Equity and Bonus:Equity
Perks:Rsus401kHealth InsuranceDentalVisionHsa ContributionsLife InsurancePaid ParentalLearning Budget

Key Requirements

  • •12+ years of professional experience, including 8+ years in software product management and 3+ years managing and developing PM teams.
  • •Proven ownership of both platform/infrastructure products and consumer-facing products, balancing both modes effectively.
  • •Experience modernizing or re-platforming at scale, including sequencing migrations without disrupting dependent teams.
  • •Technical fluency to contribute to architecture and data model discussions and understand downstream impacts on reliability, scalability, and regulatory compliance.
  • •Experience in fintech, insurtech, or financial services where pricing logic, regulatory constraints, and customer trust are key constraints.
Experience:12+ yearsFintechInsurtechFinancial services
Skills:Cross-functional collaborationPrioritizationCommunicationOwnershipLeadership
Tech Stack:API strategyConfiguration modelData architectureAI-native workflowsAutomationAI

Company Brief

Kin
Direct-to-consumer digital home insurance provider using property data and a technology platform to price, underwrite, and service homeowners' policies across multiple U.S. states.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Chicago, United States
Founded: 2016
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