Customer Service Support

Universal Forest Products
Pennsylvania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: []

Serve as an in-store customer service contact to build and maintain positive account relationships. Ensure product is properly stocked and merchandising materials (including POP displays) are set correctly and maintained during the selling season. Inspect product quality, monitor inventory, resolve store concerns, and support price comparisons and product knowledge seminars. Assist with accounts receivable issues, store openings, and special sales events, while preparing required reports and maintaining records.

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Universal Forest Products
Universal Forest Products
1 day ago

Customer Service Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as an in-store customer service contact to build and maintain positive account relationships. Ensure product is properly stocked and merchandising materials (including POP displays) are set correctly and maintained during the selling season. Inspect product quality, monitor inventory, resolve store concerns, and support price comparisons and product knowledge seminars. Assist with accounts receivable issues, store openings, and special sales events, while preparing required reports and maintaining records.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Work directly with customers (or through 3rd party teams) to ensure adequate stocking levels and product literature/POP materials are available for consumers.
  • •Ensure displays and merchandising materials are set properly and maintained within an agreed timeframe throughout the selling season.
  • •Visit stores per the proposal schedule and resolve store management concerns and problems.
  • •Inspect product quality and monitor inventory levels; conduct price comparisons and communicate information as required.
  • •Assist with accounts receivable problems and opportunities; support store openings and special sales events; prepare reports and maintain records.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeavePaid HolidaysEquityWellness Stipend

Key Requirements

  • •Associate's degree preferred.
  • •1+ year of customer service experience.
  • •Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
  • •Ability to work directly with customers or through 3rd party teams to meet customer expectations and maintain account relationships.
Experience:1+ years
Education:Associate's
Tech Stack:Microsoft OfficeExcelWordOutlook

Company Brief

Universal Forest Products
Manufactures and distributes wood, composite, and other building products for residential and commercial construction. Serves customers across retail, construction, industrial, and packaging markets through a broad network of manufacturing and distribution operations.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Grand Rapids, United States
Founded: 1955
WebsiteLinkedIn