Customer Operations Manager Hybrid

Cisco
Raleigh, Austin, Atlanta, San Jose
Workplace: HybridFull timeUSD 79,400 - 100,700 annuallyFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Executive communication","Influence","Decision-making","Customer focus"]

Own end-to-end resolution of critical customer escalations and service delivery issues for the Service Supply Chain Customer Delivery Management team. Serve as a subject matter expert across logistics processes, RMA flows, and service level agreements. Use operational KPIs and backlog trends to prevent systemic supply chain disruptions, coordinate with internal teams and external vendors on root-cause analysis, and represent the organization in customer meetings with executive-ready updates.

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FursaFursa
Cisco
Cisco
2 days ago

Customer Operations Manager Hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end resolution of critical customer escalations and service delivery issues for the Service Supply Chain Customer Delivery Management team. Serve as a subject matter expert across logistics processes, RMA flows, and service level agreements. Use operational KPIs and backlog trends to prevent systemic supply chain disruptions, coordinate with internal teams and external vendors on root-cause analysis, and represent the organization in customer meetings with executive-ready updates.
Location: Raleigh, Austin, Atlanta, San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end resolution of critical, high-profile escalations and service delivery issues.
  • •Act as a subject matter expert for logistics processes, RMA flows, and service level agreements.
  • •Analyze operational KPIs and backlog trends to proactively identify and resolve systemic supply chain disruptions.
  • •Coordinate with internal teams and external vendors (TPM/TPL/LSC) on root cause analysis and corrective actions.
  • •Represent the organization in customer meetings with executive-level summaries and professional communication.

Pay and Benefits

Salary: USD 79,400 - 100,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityBasic LifeEquityPaid Holidays

Key Requirements

  • •Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent professional experience).
  • •Minimum 3 years of experience in customer service support, order management, or operations management.
  • •Experience managing complex, fast-paced operational environments with time-sensitive decision-making.
  • •Experience analyzing operational KPIs and backlog trends to drive process improvements and resolve systemic issues.
  • •Professional proficiency in English for clear written and verbal communication.
Experience:3+ years
Education:Bachelor's in Business, Supply Chain, Logistics, or a related field
Skills:CommunicationExecutive communicationInfluenceDecision-makingCustomer focus
Languages:EnglishSpanish

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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