Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

General Dynamics
United States
Workplace: HybridFull timeUSD 107,744 - 126,500 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Critical thinking","Problem resolution","Organization","Proactive"]

Own customer experience for the ICAM program by engaging solution clients and end-users from onboarding through production operations. Provide scheduling, integration, and day-to-day support, advocate for customers, and ensure CSM activities align with program objectives, policies, and regulations. Conduct demonstrations, facilitate incident/problem success, support planning for customer-facing services, and lead client portfolio management while partnering with internal and external stakeholders using Agile and Scrum.

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FursaFursa
General Dynamics
General Dynamics
4 hours ago

Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own customer experience for the ICAM program by engaging solution clients and end-users from onboarding through production operations. Provide scheduling, integration, and day-to-day support, advocate for customers, and ensure CSM activities align with program objectives, policies, and regulations. Conduct demonstrations, facilitate incident/problem success, support planning for customer-facing services, and lead client portfolio management while partnering with internal and external stakeholders using Agile and Scrum.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Advocate for and support solution clients and end-users throughout implementation, delivery, and operations of hosted applications.
  • •Provide scheduling and integration support for customer changes within the ICAM production solution.
  • •Establish, manage, and sustain positive business relationships; develop and support customer-facing materials such as plans, processes, reports, briefs, training materials, and user guides.
  • •Facilitate success for customer-facing requirements, changes, events, incidents, and problems, including conducting solution demonstrations.
  • •Support planning and execution with senior leadership using Agile methodologies, participate in Scrum calls, and develop or manage client portfolios (not a people manager).
Travel: High travel

Pay and Benefits

Salary: USD 107,744 - 126,500 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •Bachelor’s degree (additional 4 years of experience may substitute).
  • •8+ years of related experience supporting IT customers in an enterprise environment.
  • •Experience and proven track record supporting IT customers in an enterprise environment; familiarity with DoD customers and work environments.
  • •Minimum active Secret clearance required (ability to obtain Secret).
  • •Excellent communication and interpersonal skills, highly organized, and able to multi-task.
Experience:8+ yearsEnterprise IT
Education:Bachelor's
Skills:CommunicationCritical thinkingProblem resolutionOrganizationProactive
Certifications:CompTIA Security+

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn