Counselor-Travel Support

American Express
Seattle
Workplace: OnsiteFull timeUSD 20 - 35.82 hourlyFunction: Legal, Risk & ComplianceExperience: 1+ yearsSkills: ["Communication","Customer focus","Professionalism","Collaboration","Adaptability"]

Deliver concierge-style member services to Card Members at the American Express Centurion Lounge, welcoming guests, taking ownership of their experience, and providing travel consultations and minimal reservation assistance. Solve customer issues with proactive recommendations, partner with lounge and food & beverage partners, and maintain service quality in a fast-paced, team-based, face-to-face environment. Work flexible shifts, use technology platforms to support members, and uphold professionalism and a positive attitude.

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FursaFursa
American Express
American Express
1 day ago

Counselor-Travel Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver concierge-style member services to Card Members at the American Express Centurion Lounge, welcoming guests, taking ownership of their experience, and providing travel consultations and minimal reservation assistance. Solve customer issues with proactive recommendations, partner with lounge and food & beverage partners, and maintain service quality in a fast-paced, team-based, face-to-face environment. Work flexible shifts, use technology platforms to support members, and uphold professionalism and a positive attitude.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Welcome and provide access to Card Members upon arrival at reception.
  • •Take ownership of the customer experience from beginning to end, using a customer-first philosophy.
  • •Provide travel consultation and minimal reservation assistance based on member needs.
  • •Create innovative ways to resolve customer issues or concerns to build loyalty.
  • •Partner with lounge and food & beverage partners to accommodate member needs.

Pay and Benefits

Salary: USD 20 - 35.82 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPensionPaid Leave

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience, including reservation experience.
  • •Provide proactive solutions by listening to customer needs and offering confident recommendations.
  • •Exceptional communication skills with a focus on delighting customers and maintaining high satisfaction.
  • •Professionalism and a positive attitude, with the ability to collaborate in a fast-paced lounge environment.
Experience:1+ yearsTravelAirlineHospitality
Skills:CommunicationCustomer focusProfessionalismCollaborationAdaptability

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn