Staff Product Engineer

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Distributed systems","Team leadership","Mentoring","Communication"]

Lead and mentor engineers while delivering both back-end and front-end systems for a SaaS-based AI customer service platform. Influence technical architecture, drive agile, scalable deployments, contribute across ideation to implementation, and collaborate with product/design teams to ship value, with a focus on reliability, performance, and operational excellence.

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FursaFursa
Intercom
Intercom
1 year ago

Staff Product Engineer

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Lead and mentor engineers while delivering both back-end and front-end systems for a SaaS-based AI customer service platform. Influence technical architecture, drive agile, scalable deployments, contribute across ideation to implementation, and collaborate with product/design teams to ship value, with a focus on reliability, performance, and operational excellence.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Contribute to our technical architecture as we grow, scaling to service requests from all our customers’ customers
  • •Prioritize agility and scalability with continuous deployment and incremental releases
  • •Contribute to all phases of software development including ideation, prototyping, design and implementation with hands-on development and lead/architecture work
  • •Build using the best tools in the industry and leverage AI-powered developer tools to remove friction
  • •Play an active role in hiring, mentoring and career development of other engineers

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityCycle-to-work

Key Requirements

  • •Built an exciting SaaS product in previous roles with demonstrated impact on product or teams
  • •Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl) and ability to learn new languages quickly
  • •Experience with Distributed systems and 2+ years as the primary technical leader for a team
  • •Experience collaborating directly with product teams and designers and delivering value to customers or users
  • •Strong ability to contribute to technical architecture and lead/architecture work across the software lifecycle
Experience:2+ yearsSaaSAISoftware development
Skills:Distributed systemsTeam leadershipMentoringCommunication
Languages:English
Tech Stack:RubyPythonPerlDistributed systems

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn