Enterprise Customer Success Manager

Canva
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Collaboration","Strategic thinking","Adaptability","Integrity"]

Own the post-sale relationship for Canva’s strategic enterprise accounts—driving onboarding, training, adoption, and advocacy. You’ll help shape the enterprise sales and success approach, identify growth opportunities through forecasting and relationship building, and work cross-functionally to surface product improvements. The role emphasizes scalable, best-in-class processes and efficiencies while using data and analytics to influence decisions with clear, compelling insights.

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Canva
Canva
2 days ago

Enterprise Customer Success Manager

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Job Summary

Own the post-sale relationship for Canva’s strategic enterprise accounts—driving onboarding, training, adoption, and advocacy. You’ll help shape the enterprise sales and success approach, identify growth opportunities through forecasting and relationship building, and work cross-functionally to surface product improvements. The role emphasizes scalable, best-in-class processes and efficiencies while using data and analytics to influence decisions with clear, compelling insights.
Location: Austin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the post-sale relationship for Canva’s strategic enterprise accounts across onboarding, training, adoption, and advocacy.
  • •Build and multithread relationships to understand customer objectives, identify expansion opportunities, and partner on renewals and growth.
  • •Create, educate, experiment, and collaborate with senior leadership to develop best-in-class processes, practices, and playbooks.
  • •Work with cross-functional teams to identify product improvements based on customer needs.
  • •Ensure clients stay up to date on the latest features and offerings.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health Insurance401kParental Leave

Key Requirements

  • •Proven track record exceeding quota with 3+ years of enterprise-level post-sales experience in B2B SaaS.
  • •Ability to renew and expand accounts through strategic, outside-the-box growth thinking.
  • •Data-driven storytelling using analytics to support conversations and influence decision-making.
  • •Strong communication skills with a collaborative style to rally internal and external stakeholders.
  • •Adaptability, integrity, and a bias toward action with continuous improvement mindset.
Experience:3+ yearsB2B SaaS
Skills:CommunicationCollaborationStrategic thinkingAdaptabilityIntegrity
Languages:English

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor