Rider Care Analyst

Delivery Hero
Buenos Aires
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Collaboration","Communication","Data-driven problem solving"]

Lead rider-care service lines by owning efficiency and satisfaction metrics. Build and monitor operational dashboards to evaluate KPIs and translate improvements into measurable impact. Coordinate regional and global projects and new features across Delivery Hero teams. Develop and track strategic analytical initiatives, and partner with local and regional teams to uncover operational insights that strengthen rider support processes.

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Delivery Hero
Delivery Hero
2 days ago

Rider Care Analyst

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead rider-care service lines by owning efficiency and satisfaction metrics. Build and monitor operational dashboards to evaluate KPIs and translate improvements into measurable impact. Coordinate regional and global projects and new features across Delivery Hero teams. Develop and track strategic analytical initiatives, and partner with local and regional teams to uncover operational insights that strengthen rider support processes.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Lead the management of service lines, ensuring efficiency and rider satisfaction metrics are met.
  • •Design, implement, and monitor control dashboards to evaluate key operational indicators and interpret the impact of improvements.
  • •Coordinate projects and new functionality development with regional and global Delivery Hero teams to optimize the service.
  • •Design and follow up on strategic analytical initiatives aligned with the area’s goals.
  • •Identify operational findings with local and regional teams to strengthen rider support processes.

Key Requirements

  • •Complete or advanced university education in Business Administration, Economics, Industrial Engineering, Systems, or related fields.
  • •Prior experience in process analysis roles, operations optimization, or managing rider support/service channels.
  • •Advanced SQL skills and quantitative analysis tools to work with databases.
  • •Strong command of spreadsheets (Excel, Google Sheets) and data visualization tools such as Looker or Tableau.
  • •Intermediate or advanced English for communication and collaboration with international teams.
Skills:CollaborationCommunicationData-driven problem solving
Languages:English
Tech Stack:SQLExcelGoogle SheetsLookerTableau

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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