Customer Service Representative (m/w/d)

DP World
Stuttgart
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: professionalSkills: ["Customer service","Communication","Problem-solving","Teamwork","Flexibility"]

Customer Service Representative at DP World in Stuttgart supports customers in a trimodal container terminal, ensuring efficient logistics and high service quality. Acts as the primary contact for transport services, container availability, loading/unloading times, and freight documents, while coordinating with Terminal Operations, planning, customs and logistics to resolve issues and improve customer satisfaction. Handles inquiries via phone, email and online portals and provides reports and KPI data.

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DP World
DP World
6 months ago

Customer Service Representative (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Customer Service Representative at DP World in Stuttgart supports customers in a trimodal container terminal, ensuring efficient logistics and high service quality. Acts as the primary contact for transport services, container availability, loading/unloading times, and freight documents, while coordinating with Terminal Operations, planning, customs and logistics to resolve issues and improve customer satisfaction. Handles inquiries via phone, email and online portals and provides reports and KPI data.
Location: Stuttgart
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Zentrale Ansprechperson für Kund*innen rund um Transportdienstleistungen, Containerverfügbarkeit, Lade- und Entladezeiten sowie Frachtdokumente
  • •Zeitnahe und lösungsorientierte Bearbeitung von Anfragen per Telefon, E-Mail und Online-Portalen
  • •Annahme, Prüfung und Erfassung von Transportaufträgen im ERP-System
  • •Enge Abstimmung mit Terminal-Operations, Planung, Zoll und Logistik zur Sicherstellung reibungsloser Abläufe
  • •Identifikation und Klärung operativer oder logistischer Herausforderungen wie Verzögerungen, Dokumentenabweichungen oder Schäden

Key Requirements

  • •Abschluss einer kaufmännischen Ausbildung, idealerweise im Bereich Spedition und Logistikdienstleistung, oder eine vergleichbare Qualifikation
  • •Mindestens zwei Jahre Berufserfahrung im Customer Service, vorzugsweise im intermodalen Verkehr, Terminalbetrieb oder logistischen Umfeld
  • •Gute Kenntnisse logistischer Prozesse, insbesondere im Container- und intermodalen Verkehr
  • •Erfahrung im Umgang mit ERP-Systemen, digitalen Kundenportalen und MS Office (insbesondere Excel)
  • •Sehr gute Deutschkenntnisse (mind. C1) und Englischkenntnisse (mind. B2), weitere Sprachen von Vorteil
Experience:2+ yearsLogisticsShippingIntermodalSupply chain
Education:Professional (JD, MD, etc.)
Skills:Customer serviceCommunicationProblem-solvingTeamworkFlexibility
Languages:GermanEnglish
Tech Stack:ERPMS OfficeExcelDigital portals

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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