Customer Service Agent

Archer
San Jose
Workplace: RemoteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Attention to detail","Professionalism"]

Provide exceptional customer service by resolving customer requests, answering multi-line calls, and coordinating service order requests while keeping customer data accurate. Handle complaints professionally, operate required office and airport-related equipment, and support customers with reservations, transportation, and local recommendations. Assist between customers and airport departments/vendors, maintain daily logs and tickets, and periodically inspect customer-facing facilities.

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Archer
Archer
1 day ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide exceptional customer service by resolving customer requests, answering multi-line calls, and coordinating service order requests while keeping customer data accurate. Handle complaints professionally, operate required office and airport-related equipment, and support customers with reservations, transportation, and local recommendations. Assist between customers and airport departments/vendors, maintain daily logs and tickets, and periodically inspect customer-facing facilities.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer requests, questions, and needs in a fast-paced environment
  • •Answer and direct calls at the multi-line phone station in a courteous manner
  • •Handle customer complaints while maintaining a professional attitude
  • •Coordinate customer service order requests and maintain accurate customer data
  • •Support customers with reservations, ground transportation, catering, and local attractions/activities

Pay and Benefits

Salary: USD 20 - 22 hourly

Key Requirements

  • •2+ years of customer service experience
  • •Authorization to work in the U.S.
  • •Valid CA Driver’s license with a clean driving record
  • •Ability to communicate clearly and solve problems
  • •High School diploma or GED equivalent
Experience:2+ yearsCustomer service
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizationAttention to detailProfessionalism
Licenses:CA Driver’s license
Languages:English
Tech Stack:Multiline phonesComputersAir-to-group radioGround radiosAirport access control

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Archer
Develops electric vertical takeoff and landing (eVTOL) aircraft and urban air mobility systems to enable sustainable, intra-city air transportation for passengers and cargo.
Industry: Aerospace Manufacturing
Company Size: Large (251 to 1,000 employees)
Revenue: Pre-Revenue (USD 0)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 2018
WebsiteLinkedIn