ServiceNow Developer ( Nowassist) 1 (Taguig City, PH)

Atos
Philippines
Workplace: RemoteFull timeFunction: Software EngineeringSkills: ["Collaboration","Translating requirements","Troubleshooting","Debugging","Peer review"]

Design, configure, and develop CRM and Customer Service Management solutions on the ServiceNow platform, including case management, customer interaction management, omnichannel engagement, and knowledge/service request automation. Build AI-powered customer support workflows using Now Assist (GenAI Skills/AI Agents), REST/SOAP integrations, IntegrationHub, and MID Server. Work with architects and stakeholders to deliver secure, maintainable solutions across CMDB/CSDM initiatives, unit testing, upgrades, UAT, and deployment support.

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Atos
Atos
7 hours ago

ServiceNow Developer ( Nowassist) 1 (Taguig City, PH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Design, configure, and develop CRM and Customer Service Management solutions on the ServiceNow platform, including case management, customer interaction management, omnichannel engagement, and knowledge/service request automation. Build AI-powered customer support workflows using Now Assist (GenAI Skills/AI Agents), REST/SOAP integrations, IntegrationHub, and MID Server. Work with architects and stakeholders to deliver secure, maintainable solutions across CMDB/CSDM initiatives, unit testing, upgrades, UAT, and deployment support.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, configure, and develop ServiceNow solutions across CRM, CSM enterprise workflow modules, and custom applications.
  • •Develop and enhance CSM workflows including case management, customer interaction management, omnichannel engagement, knowledge management, and service request automation/self-service portals.
  • •Implement AI-powered customer workflow automation using Now Assist GenAI Skills, AI Agents, business rules, UI policies, script includes, catalogs, and integrations.
  • •Build and maintain scoped applications using ServiceNow Studio, and develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
  • •Support workflow orchestration, CMDB/CI lifecycle and CSDM-aligned service modeling, plus unit testing, troubleshooting, peer reviews, upgrades, release management, deployment, and UAT/hypercare activities.

Key Requirements

  • •5+ years of ServiceNow platform development experience with strong CRM/CSM workflows, intelligent workflow automation, enterprise integrations, and AI-powered ServiceNow capabilities.
  • •Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
  • •Expertise in ServiceNow development with JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
  • •Strong knowledge of customer service operations and digital customer engagement, including CSM capabilities like case management, omnichannel support, and customer self-service.
  • •Experience with Now Assist/GenAI Skills/AI Agents (agentic workflows, AI search) plus CMDB/CSDM service modeling and integrations via REST/SOAP, IntegrationHub, and MID Server.
Experience:EnterpriseConsultingCustomer service operationsCRMCSM
Skills:CollaborationTranslating requirementsTroubleshootingDebuggingPeer review
Tech Stack:ServiceNowNow AssistAI AgentsGenAIGenAI workflowsAgentic WorkflowsAI SearchAI-powered automationJavaScriptGlide APIsFlow DesignerScript IncludesBusiness RulesClient ScriptsUI PoliciesServiceNow StudioIntegrationHubMID ServerREST APIsSOAP APIs

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn