Adidas

3 weeks ago

Manager, Service, eCom(4 Months) (Seoul, KR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end omni-channel consumer service across adidas e-Commerce and offline channels, ensuring high-quality issue resolution and continuous improvements based on VOC, NPS, and CX insights. Manage BPO/call center performance (SLA, KPI, QA), standardize CS processes, and coordinate after-service handling with the After Sales Center. Oversee escalations, compliance, and annual vendor budgets while driving digital tool/process enhancements for global CS initiatives.

Location: Seoul

Workplace: Onsite

Employment Type: Contract · 4 months

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Lead omni-channel consumer service operations across online and offline channels to improve consumer experience.
•Manage VOC, complaints, and issue resolution to ensure high service quality.
•Oversee CS vendor and call center operations, including SLA/KPI/QA performance and CS process standardization.
•Coordinate after-service management for defective product handling and post-service resolution with the After Sales Center.
•Drive VOC/performance management, digital CS tool/platform enhancements, and compliance for escalations and risk handling.

Key Requirements

•5+ years of experience in Consumer Service, e-Commerce, or Operations.
•Proven experience leading CS operations and managing vendors/call centers.
•Strong expertise in e-Commerce CS operations (orders, delivery, returns, VOC) and customer experience optimization (NPS, VOC, CX strategy).
•Advanced data analysis and KPI-driven decision-making to drive continuous improvement.
•Excellent Korean and English communication skills with strong cross-functional/global collaboration.

Experience:5+ years

Skills:Process improvementOperational excellence mindsetStakeholder managementVendor governanceCrisis management

Languages:KoreanEnglish

Tech Stack:CRMCS toolsCS platformsCS systems

Company Brief

Adidas

Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Adidas

3 weeks ago

Manager, Service, eCom(4 Months) (Seoul, KR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Contract · 4 months

Job Function: Marketing & Growth

Seniority: Manager level

Key Responsibilities

•Lead omni-channel consumer service operations across online and offline channels to improve consumer experience.
•Manage VOC, complaints, and issue resolution to ensure high service quality.
•Oversee CS vendor and call center operations, including SLA/KPI/QA performance and CS process standardization.
•Coordinate after-service management for defective product handling and post-service resolution with the After Sales Center.
•Drive VOC/performance management, digital CS tool/platform enhancements, and compliance for escalations and risk handling.

Key Requirements

•5+ years of experience in Consumer Service, e-Commerce, or Operations.
•Proven experience leading CS operations and managing vendors/call centers.
•Strong expertise in e-Commerce CS operations (orders, delivery, returns, VOC) and customer experience optimization (NPS, VOC, CX strategy).
•Advanced data analysis and KPI-driven decision-making to drive continuous improvement.
•Excellent Korean and English communication skills with strong cross-functional/global collaboration.

Experience:5+ years

Skills:Process improvementOperational excellence mindsetStakeholder managementVendor governanceCrisis management

Languages:KoreanEnglish

Tech Stack:CRMCS toolsCS platformsCS systems

Company Brief

Adidas

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor