Robotics Field Support Lead - EU (m/f/d)

Sereact
Stuttgart
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Problem-solving","Communication","Leadership","CRM","Team management"]

Lead and scale global technical support for AI-powered robotic systems. Manage a team of support specialists, handle escalations, develop KPIs and SLAs, and collaborate with engineering to resolve complex issues. Use data to improve reliability and customer satisfaction, while maintaining knowledge bases and high-quality documentation in a fast-paced robotics environment.

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Sereact
Sereact
4 months ago

Robotics Field Support Lead - EU (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale global technical support for AI-powered robotic systems. Manage a team of support specialists, handle escalations, develop KPIs and SLAs, and collaborate with engineering to resolve complex issues. Use data to improve reliability and customer satisfaction, while maintaining knowledge bases and high-quality documentation in a fast-paced robotics environment.
Location: Stuttgart
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor a team of customer support specialists
  • •Handle escalations and ensure timely resolution of complex issues
  • •Develop and implement support processes, KPIs, and SLAs
  • •Collaborate with engineering and robotics teams to resolve technical problems
  • •Analyze support data to identify trends and improve product/service quality
Travel: High travel

Pay and Benefits

Perks:Gym MembershipTravel AllowanceFlexible Hours

Key Requirements

  • •5+ years of experience in customer support or technical support
  • •2+ years in a leadership or supervisory role
  • •Experience working with robotics systems, automation, or hardware products
  • •Strong problem-solving and communication skills
  • •Familiarity with CRM tools and support platforms
Experience:5+ yearsRoboticsHardwareAutomationSupport
Skills:Problem-solvingCommunicationLeadershipCRMTeam management
Tech Stack:PythonC++ROS

Company Brief

Sereact
Builds AI-driven perception and control software for robotic and automation systems, using computer vision, simulation, and learning techniques to enable adaptable, robust performance in manufacturing, logistics, and industrial environments.
Industry: Robotics
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