NTT

3 weeks ago

Remote Hands Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide professional remote technical support as a Data Centre Remote Field Service Engineer (L1), diagnosing and resolving incidents to restore service quickly while maintaining zero missed SLA conditions. Use service assurance tools to investigate issues, monitor delivery against SLAs, document and close incidents, and maintain accurate configuration item (CI) records. Coordinate with stakeholders and escalate unresolved cases until resolution, while keeping knowledge articles and ticketing systems up to date.

Location: Colorado

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Maintain support processes and ensure requests are handled according to procedures.
•Investigate, diagnose, and resolve incidents using service assurance tools; collect performance statistics and create reports.
•Follow agreed procedures to prioritize incidents, investigate root causes, and escalate unresolved incidents until resolved.
•Perform defined maintenance tasks and ensure secure, accurate, complete, and current configuration item (CI) records.
•Monitor service delivery against SLAs, document and close incidents, update knowledge articles and ticketing systems, and provide service recovery and feedback to clients and stakeholders.

Key Requirements

•Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
•Associate-level data centre technology certification (e.g., Cisco/NetApp/EMC; CCNA (DC)).
•Entry-level experience in technical support to clients and remote support in data centre technologies.
•Entry-level experience in diagnosis and troubleshooting across networking (routing, switching, distribution), IT infrastructure (storage, backup, computing, server virtualization), and security/firewalls.
•Entry-level experience with call center routing technologies and voice over IP technologies.

Education:Bachelor's in Information Technology or Computing

Skills:CommunicationPlanningPositive outlookWork under pressureActive listening

Certifications:CCNA (DC)

Tech Stack:CiscoEMCDellAvayaNetAppCCNA (DC)Voice over IPSecurity/firewallsNetworkingRoutingSwitchingDistributionStorageBackupServer virtualizationManagement agent conceptsRedundancy conceptsRemote console architectureService assurance softwareConfiguration items (CIs)

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT