Patient Care Associate (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Active listening","Organization","Detail-oriented"]

Serve as the first point of contact for older adults and their families, guiding them through the intake process with empathy, clarity, and professionalism. Coordinate next steps—from matching with the right therapist to helping patients feel confident entering care—while supporting emotional needs during vulnerable moments. Work with a remote-first patient growth team, using tools such as Google Workspace, an EHR platform (Healthie), and CRMs like HubSpot.

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FursaFursa
Sailor Health
Sailor Health
1 day ago

Patient Care Associate (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Serve as the first point of contact for older adults and their families, guiding them through the intake process with empathy, clarity, and professionalism. Coordinate next steps—from matching with the right therapist to helping patients feel confident entering care—while supporting emotional needs during vulnerable moments. Work with a remote-first patient growth team, using tools such as Google Workspace, an EHR platform (Healthie), and CRMs like HubSpot.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first voice patients (or family) hear when reaching out to support their intake journey.
  • •Guide older adults and caregivers through intake with warmth, clarity, and professionalism.
  • •Help patients feel supported and understood by turning vulnerable moments into reassurance and trust.
  • •Coordinate care steps, including matching patients with the right therapist.
  • •Use patient support and care coordination tools (Google Workspace, EHR platforms, and CRM) to manage the process.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic, clear communicator who listens actively and can support people during difficult conversations.
  • •Highly organized and detail-oriented, able to manage multiple patients at different stages without missing steps.
  • •Comfortable learning and using tools like Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Aligned with improving mental health care access for older adults and motivated to support patients’ first steps into care.
  • •Experience in healthcare, customer service, or administrative support is welcome but not required; compassion and organization matter most.
Experience:HealthcareMental healthCustomer service
Skills:EmpathyCommunicationActive listeningOrganizationDetail-oriented
Tech Stack:Google WorkspaceHealthieHubSpotEHRCRM

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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