Away

2 months ago

Keyholder, Yorkdale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Lead and guide the Toronto, Yorkdale Away store team to deliver best-in-class customer service, drive in-store sales and KPI performance, and ensure smooth operations. Own onboarding, coaching, and development of retail associates, while partnering with store management on events and programming to grow community and brand loyalty in a high-traffic environment.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead, support, and guide a team of retail associates to deliver exceptional customer experiences.
•Ensure accountability for in-store processes, operations, and KPI/sales goals.
•Oversee onboarding and training of new hires to meet customer experience standards.
•Provide coaching and feedback to team members to support development and performance.
•Collaborate with store management on marketing events and programming at the store.

Pay and Benefits

Salary: CAD 22 hourly

Perks:Health Insurance401kPaid LeaveDiscount Codes

Key Requirements

•Experience leading a retail or hospitality team with a focus on customer service and coaching.
•Excellent communication and coaching skills to develop team members.
•Ability to stand for extended periods and lift up to 25 pounds during shifts.
•Flexibility to work weekends and the described shift pattern (Fridays, Sundays, Saturdays) as part of the schedule.
•Strong customer service orientation with KPI/sales focus and accountability for store performance.

Experience:Retail

Skills:CommunicationLeadershipProblem-solving

Company Brief

Away

Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.

Industry: Direct to Consumer Brands

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Away

2 months ago

Keyholder, Yorkdale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Lead, support, and guide a team of retail associates to deliver exceptional customer experiences.
•Ensure accountability for in-store processes, operations, and KPI/sales goals.
•Oversee onboarding and training of new hires to meet customer experience standards.
•Provide coaching and feedback to team members to support development and performance.
•Collaborate with store management on marketing events and programming at the store.

Pay and Benefits

Salary: CAD 22 hourly

Perks:Health Insurance401kPaid LeaveDiscount Codes

Key Requirements

•Experience leading a retail or hospitality team with a focus on customer service and coaching.
•Excellent communication and coaching skills to develop team members.
•Ability to stand for extended periods and lift up to 25 pounds during shifts.
•Flexibility to work weekends and the described shift pattern (Fridays, Sundays, Saturdays) as part of the schedule.
•Strong customer service orientation with KPI/sales focus and accountability for store performance.

Experience:Retail

Skills:CommunicationLeadershipProblem-solving

Company Brief

Away

Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.

Industry: Direct to Consumer Brands

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor