Senior Inside Property Claim Adjuster

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 63,590 - 121,530 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Prioritizing"]

Investigate, evaluate, negotiate, and settle complex property insurance claims for USAA members within defined guidelines and state regulatory requirements. This inside, telephone-focused role manages moderately complex damages, confirms coverage, identifies liability and subrogation potential, maintains detailed claim documentation, and partners with vendors and internal teams. Use estimating technology and virtual inspection tools, support CAT/on-call needs as required, and serve as an informal resource for team members.

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FursaFursa
USAA
USAA
3 days ago

Senior Inside Property Claim Adjuster

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Last checked: 1 hour agoStatus: Live

Job Summary

Investigate, evaluate, negotiate, and settle complex property insurance claims for USAA members within defined guidelines and state regulatory requirements. This inside, telephone-focused role manages moderately complex damages, confirms coverage, identifies liability and subrogation potential, maintains detailed claim documentation, and partners with vendors and internal teams. Use estimating technology and virtual inspection tools, support CAT/on-call needs as required, and serve as an informal resource for team members.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively manage an assigned caseload of moderately complex property insurance claims, including investigating and evaluating damages.
  • •Confirm/analyze coverage, recognize liability exposure, and determine and negotiate appropriate claim settlements within authority limits.
  • •Conduct research from insured, third parties, and external sources; identify discrepancies and potential subrogation and SIU referrals as appropriate.
  • •Maintain accurate, thorough, and current claim file documentation and utilize estimating technology and virtual inspection tools to prepare estimates.
  • •Partner with vendors and internal business partners to facilitate claim resolution and support risk/compliance requirements, including CAT/on-call needs.
Travel: Low travel

Pay and Benefits

Salary: USD 63,590 - 121,530 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental Leave

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •2 years of relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction/insurance experience.
  • •Experience handling water loss claims, including water mitigation, water loss estimating, and reconciliation.
  • •Full file ownership experience from FNOL through settlement, including estimating, reviewing policy, making coverage decisions, and negotiating settlements.
  • •Ability to obtain and maintain an insurance adjuster license within 90 days and 3 attempts.
Experience:2+ yearsProperty insuranceClaims adjustingWater loss claimsResidential construction
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionPrioritizing
Licenses:Insurance adjuster licenseAdjuster License
Certifications:AINSCPCUAICSCLA
Tech Stack:XactimateHostaHoverClaimsX

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn