Customer Experience Agent

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first","Proactive problem-solving","Process improvement","Curiosity","Action-oriented"]

Handle customer interactions in a customer-first role for a live shopping marketplace. Resolve issues related to payments, orders, shipments, and general questions via email and/or chat, while maintaining a high-quality, timely approach. Become an expert in the product, processes, and systems, collaborate with other teams to troubleshoot open questions, and look for ways to reduce repeat contacts and improve the customer experience.

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FursaFursa
Whatnot
Whatnot
7 months ago

Customer Experience Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Handle customer interactions in a customer-first role for a live shopping marketplace. Resolve issues related to payments, orders, shipments, and general questions via email and/or chat, while maintaining a high-quality, timely approach. Become an expert in the product, processes, and systems, collaborate with other teams to troubleshoot open questions, and look for ways to reduce repeat contacts and improve the customer experience.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Interact with buyers and sellers with a customer-first attitude to ensure a positive experience.
  • •Resolve customer issues related to payments, orders, shipments, and general questions in a timely, high-quality manner.
  • •Become an expert in the product, processes, and systems to drive positive outcomes.
  • •Work with other departments to troubleshoot, research, and resolve open questions.
  • •Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternetWellness StipendChildcareParental Leave401k

Key Requirements

  • •2+ years of support experience handling email and/or chat services.
  • •Weekend availability required.
  • •Fluent in English.
  • •Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom.
  • •Understanding of ecommerce and marketplace operations.
Experience:2+ yearsEcommerceMarketplace
Education:Bachelor's
Skills:Customer-firstProactive problem-solvingProcess improvementCuriosityAction-oriented
Languages:EnglishFrenchGermanDutch
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn