Ebury

2 days ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join a fast-growing team as a point of contact for a portfolio of corporate clients trading online via the EBO platform. Provide daily operational and FX dealing desk support, help clients manage international payments, and resolve issues end-to-end. Build commercial awareness by identifying opportunities tied to currency needs and product improvements, while maintaining accuracy in trade booking and banking information. Office-based role in São Paulo.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Serve as a point of contact for corporate clients, providing daily operational and trading assistance
•Support the day-to-day relationship for accounts and ensure clients use Ebury as their main platform for FX trading and international payments
•Look after a portfolio of 300 clients trading online through the EBO platform
•Book and manage live currency trades and handle banking information with a high level of accuracy
•Resolve client issues end-to-end and proactively flag potential problems such as payment dates or banking data

Key Requirements

•Strong interest in client servicing and a drive to exceed customer expectations
•Strong written and verbal communication skills, able to work in a fast-paced environment
•Confidence liaising and mediating between internal departments to find solutions
•Capacity to manage multiple enquiry types across platforms while working under tight deadlines
•Fluency in English and Portuguese, with knowledge of FX and interest in currency markets (previous experience preferred)

Experience:FinTechFX

Skills:CommunicationProblem-solvingMultitaskingAttention to detailOwnership

Languages:EnglishPortuguese

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn

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Ebury

2 days ago

Junior Customer Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Serve as a point of contact for corporate clients, providing daily operational and trading assistance
•Support the day-to-day relationship for accounts and ensure clients use Ebury as their main platform for FX trading and international payments
•Look after a portfolio of 300 clients trading online through the EBO platform
•Book and manage live currency trades and handle banking information with a high level of accuracy
•Resolve client issues end-to-end and proactively flag potential problems such as payment dates or banking data

Key Requirements

•Strong interest in client servicing and a drive to exceed customer expectations
•Strong written and verbal communication skills, able to work in a fast-paced environment
•Confidence liaising and mediating between internal departments to find solutions
•Capacity to manage multiple enquiry types across platforms while working under tight deadlines
•Fluency in English and Portuguese, with knowledge of FX and interest in currency markets (previous experience preferred)

Experience:FinTechFX

Skills:CommunicationProblem-solvingMultitaskingAttention to detailOwnership

Languages:EnglishPortuguese

Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn