Member Services Processing Supervisor

General Dynamics
United States
Workplace: RemoteFull timeUSD 23.3 - 28.75 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Call escalation","Customer service","Mentoring","Problem resolution","Team leadership","Data accuracy","Compliance mindset"]

Oversee daily, high-volume processing of member applications for a limited benefit healthcare program, ensuring accuracy, compliance, and timely completion. Lead a team handling enrollment, certifications, transfers, and documentation while monitoring productivity and providing performance coaching. Manage member documentation communications with proper protection of PII/PHI under HIPAA, train and mentor staff, escalate complex cases, and track processing metrics for operational dashboards. Support transition or dual-operations as needed.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Member Services Processing Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee daily, high-volume processing of member applications for a limited benefit healthcare program, ensuring accuracy, compliance, and timely completion. Lead a team handling enrollment, certifications, transfers, and documentation while monitoring productivity and providing performance coaching. Manage member documentation communications with proper protection of PII/PHI under HIPAA, train and mentor staff, escalate complex cases, and track processing metrics for operational dashboards. Support transition or dual-operations as needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise a team responsible for processing and customer service for enrollment applications, certifications, transfers, and documentation.
  • •Provide day-to-day oversight of work assignments, productivity monitoring, and performance coaching.
  • •Manage inbound and outbound member communication while ensuring PII/PHI is handled in accordance with HIPAA and program guidelines.
  • •Train and mentor staff on policies, tools, systems, and regulatory requirements; review completed work for quality and completeness.
  • •Interview prospective candidates, provide hiring recommendations, maintain attendance records, and support employee administration; collaborate to improve processes and streamline workflows.
Travel: Low travel

Pay and Benefits

Salary: USD 23.3 - 28.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •High school diploma or equivalent.
  • •3 or more years of relevant experience.
  • •Experience supervising processing, administrative, customer service, or operations teams in a high-volume environment.
  • •Strong knowledge of data entry, documentation review, and workflow management.
  • •Ability to handle sensitive information securely and professionally, with excellent written and verbal communication skills.
Experience:3+ yearsHealthcareFederal programsContact center
Education:High School
Skills:Call escalationCustomer serviceMentoringProblem resolutionTeam leadershipData accuracyCompliance mindset
Tech Stack:ServiceNowCXoneDigital mail centersSelf-service portalsIntake toolsIDP tools

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn