Operation Guidelines & Standard Specialist - Singapore - VSO

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Cross-functional coordination","Analytical thinking","Attention to detail","Structured communication","Process execution"]

Act as the operational bridge between policy and frontline execution by translating complex policy intent into clear, scalable workflows and decision frameworks. Own operations knowledge management, SOP and process documentation, and policy update workflows, including clarification handling and feedback loops. Use quality metrics, escalations, and user appeals to identify execution gaps and improve decision consistency, while partnering with Policy, Product, Quality, and regional operations to drive consistent implementation across markets.

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FursaFursa
TikTok
TikTok
15 hours ago

Operation Guidelines & Standard Specialist - Singapore - VSO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Act as the operational bridge between policy and frontline execution by translating complex policy intent into clear, scalable workflows and decision frameworks. Own operations knowledge management, SOP and process documentation, and policy update workflows, including clarification handling and feedback loops. Use quality metrics, escalations, and user appeals to identify execution gaps and improve decision consistency, while partnering with Policy, Product, Quality, and regional operations to drive consistent implementation across markets.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Translate complex policies into actionable, scalable operational workflows and decision-making frameworks for frontline teams.
  • •Build, standardize, and maintain knowledge management and SOP/process documentation with governance and version control.
  • •Leverage AI tools to enhance policy translation and streamline creation of operational materials.
  • •Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and execution.
  • •Review quality metrics, escalations, and user appeals to identify execution gaps and improve guideline consistency and risk control.

Key Requirements

  • •Demonstrate strong policy knowledge in the ops functional domain and connect it to operational governance/process.
  • •Have exposure to operational workflows, QA processes, or policy execution activities focused on execution.
  • •Support cross-functional coordination across policy, ops, product, or vendor teams.
  • •Apply basic analytical skills to structure data, identify issues, and escalate insights clearly.
  • •Be familiar with standard operating procedures (SOPs), process documentation, or workflow execution.
Skills:Cross-functional coordinationAnalytical thinkingAttention to detailStructured communicationProcess execution

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn