NTT

3 weeks ago

Helpdesk Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Work as an agent in a Provider Clinical Service Desk call center, handling inbound healthcare customer calls 24/7/365. You’ll troubleshoot and respond to issues in clinical applications such as Epic, Cerner, McKesson, and Meditech—covering workflow, errors, user access, and functionality. You’ll document incidents, close or escalate tickets, and drive incident resolution while maintaining a quiet workspace and following shift requirements.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide inbound support to healthcare customers as part of the Provider Clinical Service Desk (call center environment).
•Respond to service desk calls regarding clinical applications including Epic, Cerner, McKesson, and Meditech.
•Troubleshoot incidents such as workflow issues, application errors, user access, and functionality.
•Track, document, and close or escalate incident tickets and related issues in a timely manner.
•Drive incident resolution on a 24/7 desk while meeting shift flexibility needs (nights, weekends, and/or holidays).

Key Requirements

•Minimum 2 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•Experience in a call center environment.
•Proficient typing and English skills (verbal and written).
•Strong communication, interpersonal, listening, and fast-paced environment work capability.

Experience:2+ yearsHealthcare

Skills:CommunicationInterpersonal skillsActive listeningAbility to work in fast-paced environmentsService philosophy

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-factor authenticationWired internetEnglish

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT