Casual Guest Service Agent

Deliver warm, friendly guest service at Oaks Broome Hotel, providing smooth check-ins and check-outs and serving as a primary point of contact throughout guests’ stays. Handle guest inquiries and reservations accurately using property management systems, and respond across in-person, phone, and email channels. Share personalised local recommendations and resolve issues promptly while maintaining a polished, professional presentation on a rotating roster (7:00am–11:00pm).