Leader, Renewals - Splunk

Cisco
Costa Rica
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Process improvement","Multi-tasking","Customer service","Organizational skills"]

Lead a renewals team for Splunk’s Americas SaaS business, driving high-volume transactional outcomes tied to predictable revenue. Own process innovation, territory planning, forecasting accuracy, and program management to improve renewal efficiency, accuracy, and customer experiences. Partner with Sales and Customer Success to support quote creation, customer outreach, deal analysis, order processing, and renewals escalations, while keeping forecasting and Salesforce records up to date.

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FursaFursa
Cisco
Cisco
5 days ago

Leader, Renewals - Splunk

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a renewals team for Splunk’s Americas SaaS business, driving high-volume transactional outcomes tied to predictable revenue. Own process innovation, territory planning, forecasting accuracy, and program management to improve renewal efficiency, accuracy, and customer experiences. Partner with Sales and Customer Success to support quote creation, customer outreach, deal analysis, order processing, and renewals escalations, while keeping forecasting and Salesforce records up to date.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of renewal professionals and deliver consistent outcomes via process design, territory planning, enablement, and performance management.
  • •Identify and enhance processes to improve renewal efficiency, effectiveness, accuracy, and insight generation while maintaining strong customer experiences.
  • •Ensure the team can efficiently drive quote creation, customer outreach, deal-level analysis, order processing, and booking.
  • •Maintain accurate forecasting by capturing status updates, researching/addressing data gaps, and keeping records for accounts, licenses, and entitlements in Salesforce.com.
  • •Work across renewals leadership and sales/order teams to resolve order issues, track pending/lost renewals, and escalate renewal risks in advance of expiration.

Key Requirements

  • •3+ years of experience leading renewals and/or customer experience teams.
  • •Bachelor’s degree or equivalent work experience in technical sales/renewals.
  • •Experience driving and implementing innovation to improve efficiency and scale.
  • •Proven ability to lead renewal professionals managing high-volume, high-velocity renewal transactions.
  • •Hands-on knowledge of enterprise sales infrastructure such as Salesforce CRM/CPQ and renewals management/recurring revenue tools (e.g., Gainsight).
Experience:3+ yearsSaaSEnterprise softwareRecurring revenue management
Education:Bachelor's
Skills:LeadershipProcess improvementMulti-taskingCustomer serviceOrganizational skills
Languages:EnglishPortuguese
Tech Stack:SalesforceSalesforce CRMSalesforce CPQSalesforce.comGainsight

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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