Call Center Executive

Be the first point of contact for patients by answering incoming hospital calls promptly and professionally. Manage multiple lines, handle call hold/transfer/message receipt/call backs, and assist with scheduling appointments, hospital service enquiries, insurance confirmations, and routing calls to the right personnel. Maintain departmental KPIs, collect patient feedback, handle difficult callers calmly, support continuous quality improvement and in-house training, and follow infection control, patient safety, and JCI policies.