Manager, Airport Customer Care (Miami, FL, US)

American Airlines Group
Miami
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Analytical skills","Multi-tasking","Delegation"]

Manage day-to-day airport customer service operations for the ticket counter and gates across multiple facilities. Ensure efficient staffing, resource use, and compliance with safety, security, and company procedures. Monitor performance trends, review bid schedules, and implement process improvements to increase efficiency and productivity. Lead, mentor, and develop customer service teams, support vendor and internal audit requirements, and build an annual expense plan while working rotating shifts.

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American Airlines Group
American Airlines Group
2 hours ago

Manager, Airport Customer Care (Miami, FL, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage day-to-day airport customer service operations for the ticket counter and gates across multiple facilities. Ensure efficient staffing, resource use, and compliance with safety, security, and company procedures. Monitor performance trends, review bid schedules, and implement process improvements to increase efficiency and productivity. Lead, mentor, and develop customer service teams, support vendor and internal audit requirements, and build an annual expense plan while working rotating shifts.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations, including ticket counter and gate activity in multiple facilities.
  • •Ensure efficient use of resources to meet operational performance targets.
  • •Enforce company and departmental procedures, including safety and security requirements.
  • •Review staffing requirements and bid schedules; communicate procedural changes to customer service managers and frontline employees.
  • •Mentor and develop employees, identify improvement areas, and implement processes to improve efficiency and productivity.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s Degree in Business Management or relevant field or equivalent experience/training.
  • •3 years’ work experience in Airline Customer Service supervisory.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and proficient use of PC-related software.
  • •Strong leadership and organizational skills with the ability to delegate work and manage large groups.
  • •Ability to pass FAA criminal background checks for unescorted access privileges to SIDA, if applicable.
Experience:3+ yearsAirline customer service
Education:Bachelor's in Business Management (or relevant field)
Skills:LeadershipOrganizational skillsAnalytical skillsMulti-taskingDelegation
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn