Risk Administrator

Aon
Auckland
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Organizational skills","Attention to detail","Communication","Stakeholder management","Root cause analysis"]

Support Aon New Zealand’s Complaints Management Programme and Error & Omission (E&O) administration to meet regulatory obligations for a Financial Services Licensee. Administer and monitor complaint records through their lifecycle, perform quality assurance, and prepare required reporting and submissions. Provide end-to-end E&O administrative support—maintaining the E&O register, coordinating documentation, tracking actions, managing payment requests, and helping with trend analysis and continuous improvement.

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Aon
Aon
1 day ago

Risk Administrator

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Last checked: 16 hours agoStatus: Live

Job Summary

Support Aon New Zealand’s Complaints Management Programme and Error & Omission (E&O) administration to meet regulatory obligations for a Financial Services Licensee. Administer and monitor complaint records through their lifecycle, perform quality assurance, and prepare required reporting and submissions. Provide end-to-end E&O administrative support—maintaining the E&O register, coordinating documentation, tracking actions, managing payment requests, and helping with trend analysis and continuous improvement.
Location: Auckland
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Act as Super User for the ACM system and administer complaints records, tasks, and confidentiality settings.
  • •Monitor complaint status and ensure complaints progress accurately and on time through the complaints lifecycle.
  • •Conduct quality assurance reviews and ensure complaints are complete, accurate, and appropriately classified.
  • •Provide end-to-end administrative support for E&O submissions, maintaining the E&O Register and tracking actions to closure.
  • •Coordinate E&O documentation, support Legal & Compliance on E&O files, and assist with reporting and trend analysis to improve controls.

Key Requirements

  • •Previous experience in complaints management, E&O administration, compliance, risk, legal support, insurance, or financial services.
  • •Strong organisational skills to manage multiple priorities and meet regulatory deadlines.
  • •Excellent attention to detail and strong record management capability.
  • •Strong communication and stakeholder management skills to liaise with complaint owners and Legal & Compliance.
  • •Ability to investigate issues, analyse trends, and contribute to root cause analysis.
Experience:Financial servicesInsuranceComplianceRisk management
Skills:Organizational skillsAttention to detailCommunicationStakeholder managementRoot cause analysis
Tech Stack:Microsoft ExcelACM system

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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