Representative, Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the voice of CarMax Auto Finance by handling inbound customer calls and resolving account-related inquiries. Explain finance charges, late fees, credit reporting, and payment options, while escalating complex issues when needed. Document every interaction in internal systems and collaborate with multiple departments to address concerns in line with company policies and legal guidelines—helping ensure a high-quality customer experience.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer calls and provide clear, accurate answers about account details.
•Resolve account-related issues promptly, escalating to management when necessary.
•Educate customers on finance charges, late fees, credit reporting, and payment options.
•Document all customer interactions in internal systems to maintain accurate records.
•Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Pay and Benefits

Salary: USD 17.4 - 24.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•High school diploma or equivalent, or at least one month of related experience/training.
•Proficient computer and keyboard skills with minimum speed and accuracy standards.
•Flexible availability, including evenings, weekends, and some holidays.
•Strong communication skills to engage customers via phone and manage challenging conversations.
•Problem-solving ability to recognize issues and apply solutions or escalate when needed.

Education:High School

Skills:CommunicationProblem-solvingAttention to detail

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Representative, Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer calls and provide clear, accurate answers about account details.
•Resolve account-related issues promptly, escalating to management when necessary.
•Educate customers on finance charges, late fees, credit reporting, and payment options.
•Document all customer interactions in internal systems to maintain accurate records.
•Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Pay and Benefits

Salary: USD 17.4 - 24.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•High school diploma or equivalent, or at least one month of related experience/training.
•Proficient computer and keyboard skills with minimum speed and accuracy standards.
•Flexible availability, including evenings, weekends, and some holidays.
•Strong communication skills to engage customers via phone and manage challenging conversations.
•Problem-solving ability to recognize issues and apply solutions or escalate when needed.

Education:High School

Skills:CommunicationProblem-solvingAttention to detail

Company Brief

CarMax

Industry: Automotive

Website