Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - Palo Alto (Hybrid) (Palo Alto, CA, US, 94304)

SAP
Palo Alto
Workplace: HybridFull time78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer-focused","Strategic guidance","Issue resolution","Communication","Problem-solving"]

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply program, you’ll combine classroom learning with field phases, build solution and industry knowledge, and manage customer milestones from deal signature through provisioning and value achievement. You’ll serve as the strategic customer contact within your portfolio and collaborate across SAP functions to maintain overall customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - Palo Alto (Hybrid) (Palo Alto, CA, US, 94304)

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Job Summary

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply program, you’ll combine classroom learning with field phases, build solution and industry knowledge, and manage customer milestones from deal signature through provisioning and value achievement. You’ll serve as the strategic customer contact within your portfolio and collaborate across SAP functions to maintain overall customer health.
Location: Palo Alto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build capability for a customer-facing CSM role.
  • •Develop solution portfolio skills while managing customer retention and driving customer value realization.
  • •Oversee key customer milestones across the customer lifecycle, from deal signature through provisioning and implementation progress.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio and coordinate resources across SAP functions.
  • •Build skills in digital transformation, global intelligence, and strategy/tools/process to support business case achievement.
Travel: High travel

Pay and Benefits

Salary: 78,000 - 180,700 annually

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and resolve issues/escalations to ensure satisfaction and continuity.
  • •Cooperative, productive approach to working relationships with internal and external stakeholders.
  • •Strong ability to learn quickly, adapt to change, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
Experience:2-3 years
Skills:Customer-focusedStrategic guidanceIssue resolutionCommunicationProblem-solving
Languages:English
Tech Stack:AI fundamentalsArtificial intelligenceS/4HANA FinanceSAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)IntegrationApplication developmentData management

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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