Customer Support Associate

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 20,800 - 22,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Active listening","Attention to detail","Communication"]

Deliver exceptional customer support in a fast-paced environment by handling inquiries, resolving issues, and maintaining high customer satisfaction. Use empathy and effective communication to provide tailored solutions, including strong professional phone etiquette. The role requires flexibility for night and overnight shifts and an English level of B2/C1, with customer-facing experience and familiarity with CRM tools as a plus.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Deliver exceptional customer support in a fast-paced environment by handling inquiries, resolving issues, and maintaining high customer satisfaction. Use empathy and effective communication to provide tailored solutions, including strong professional phone etiquette. The role requires flexibility for night and overnight shifts and an English level of B2/C1, with customer-facing experience and familiarity with CRM tools as a plus.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues to ensure satisfaction.
  • •Provide tailored solutions that meet customer needs.
  • •Maintain a positive customer experience through effective communication.
  • •Use professional phone etiquette, including for phone-based interactions.

Pay and Benefits

Salary: EGP 20,800 - 22,000 monthly
Perks:Overnight AllowanceCommuter BenefitsHealth InsuranceSocial InsurancePaid Training

Key Requirements

  • •Fluency in English at B2/C1 level.
  • •Strong customer service and customer support skills.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools (plus).
  • •Flexibility with night and overnight shifts.
Skills:EmpathyProblem-solvingActive listeningAttention to detailCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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