Senior Customer Success Manager

Smartly
New York
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Collaboration","Proactive mindset","Customer focus"]

Own and grow a book of customer accounts in the social advertising space by delivering consultative guidance, scoping and driving successful product trials, and boosting engagement. Serve as the link between customers and product development while helping advertisers improve campaign performance, scaling budgets, and resolving issues. Build deep expertise across customer verticals and maintain a fast feedback loop to inform the Smartly platform.

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FursaFursa
Smartly
Smartly
2 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and grow a book of customer accounts in the social advertising space by delivering consultative guidance, scoping and driving successful product trials, and boosting engagement. Serve as the link between customers and product development while helping advertisers improve campaign performance, scaling budgets, and resolving issues. Build deep expertise across customer verticals and maintain a fast feedback loop to inform the Smartly platform.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage and nurture customer accounts through day-to-day communication and online marketing expertise.
  • •Partner with customers to refine online marketing strategy and quickly resolve advertiser issues, including scaling budgets and improving campaign performance.
  • •Grow and manage your book of business, developing expertise across customer verticals such as e-commerce, travel, classified, and mobile apps.
  • •Maintain strong knowledge of the Smartly platform and paid social advertising to solve customer problems effectively.
  • •Build relationships with customers and platforms (Meta, Pinterest, Snapchat, TikTok) and collaborate with Customer Success and product development teams to maintain a quick feedback loop.
Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kEquityLearning BudgetParental Leave

Key Requirements

  • •5+ years of paid digital advertising experience across Meta, Pinterest, Snapchat, TikTok, Google, and programmatic.
  • •Experience in a customer success or similar customer-facing function.
  • •Ability to address technical challenges and collaborate with technical teams when needed.
  • •Strong communication skills to explain complex concepts and translate data into actionable insights.
  • •Ability to work in a hybrid capacity from the New York City office 3 days a week.
Experience:5+ yearsPaid digital advertisingSocial advertisingOnline marketing
Skills:CommunicationProblem-solvingCollaborationProactive mindsetCustomer focus
Languages:English
Tech Stack:SmartlyMetaPinterestSnapchatTikTokGoogleProgrammatic advertisingPaid social advertising

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn