American Airlines Group

12 hours ago

Customer Service Manager, Airport Customer Experience (Las Vegas, NV, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the Hubs & Gateways/Stations Customer Experience operation by driving operational excellence and ensuring a safe, reliable, and customer-focused experience. Manage and coach front-line teams, support service delivery through multiple mechanisms, and help execute corporate and local scorecard metrics. Partner across departments and agencies to maintain compliance with DOT, FAA, and other regulations, while prioritizing urgency, sound judgment, and continuous improvement.

Location: Las Vegas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Ensure a high-performing, safe, and reliable airport customer experience by leading, engaging, coaching, and developing front-line team members.
•Drive operational excellence and support superior customer service delivery through appropriate support mechanisms.
•Lead the airport team to perform work safely and efficiently while complying with Federal, state, and local regulations including DOT and FAA.
•Assess operational conditions and collaborate across departments to ensure corporate and local scorecard metrics are fulfilled.
•Provide direction and resources, coordinate station activities, and manage rotating shifts and potential extra hours based on operational needs.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED equivalency.
•Previous airport customer service experience.
•2 years experience leading others.
•Knowledge of company policies and procedures and functional automation applications.
•Ability to obtain USPS clearance and fulfill FAA criminal background checks (and a valid driver’s license if required).

Education:High School

Skills:Employee engagementInclusive environment supportActive listeningCritical thinkingStrong decision making

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

American Airlines Group

12 hours ago

Customer Service Manager, Airport Customer Experience (Las Vegas, NV, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Las Vegas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Ensure a high-performing, safe, and reliable airport customer experience by leading, engaging, coaching, and developing front-line team members.
•Drive operational excellence and support superior customer service delivery through appropriate support mechanisms.
•Lead the airport team to perform work safely and efficiently while complying with Federal, state, and local regulations including DOT and FAA.
•Assess operational conditions and collaborate across departments to ensure corporate and local scorecard metrics are fulfilled.
•Provide direction and resources, coordinate station activities, and manage rotating shifts and potential extra hours based on operational needs.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED equivalency.
•Previous airport customer service experience.
•2 years experience leading others.
•Knowledge of company policies and procedures and functional automation applications.
•Ability to obtain USPS clearance and fulfill FAA criminal background checks (and a valid driver’s license if required).

Education:High School

Skills:Employee engagementInclusive environment supportActive listeningCritical thinkingStrong decision making

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn