Workday

1 month ago

Manager, Technical Support Delivery - Core HCM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and develop a technical support delivery team for complex enterprise applications (SaaS/ERP) within Workday’s Core HCM portfolio. Collaborate with product, development, QA, and services to diagnose and resolve highly technical issues, while managing customer relationships and ensuring timely resolutions.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead a team in providing technical support to customers and consultants on complex products and applications.
•Direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution.
•Engage across corporate functions (Services, Product Management, Development, QA, Operations) to ensure timely and effective issue resolution.
•Mentor, coach and lead the team to success and balance multiple priorities across diverse teams.
•Coordinate with customers to raise the importance of critical issues and obtain expedited outcomes.

Key Requirements

•4+ years leading a technical team and/or experience with managing software engineering teams.
•6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications (SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone).
•Demonstrable ability to collaborate and build strong relationships with customers and engage across Services, Product Management, Development, QA, and Operations.
•Ability to generate a sense of urgency and rally appropriate resources.
•Prior experience with HCM or other enterprise software applications.

Experience:Enterprise softwareSaaS

Skills:LeadershipCommunicationProblem-solvingMentoringCross-functional collaboration

Tech Stack:SaaSOracleSAPNetsuiteZuoraInforTaleoPeopleSoftKronosCornerstone

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

1 month ago

Manager, Technical Support Delivery - Core HCM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead a team in providing technical support to customers and consultants on complex products and applications.
•Direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution.
•Engage across corporate functions (Services, Product Management, Development, QA, Operations) to ensure timely and effective issue resolution.
•Mentor, coach and lead the team to success and balance multiple priorities across diverse teams.
•Coordinate with customers to raise the importance of critical issues and obtain expedited outcomes.

Key Requirements

•4+ years leading a technical team and/or experience with managing software engineering teams.
•6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications (SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone).
•Demonstrable ability to collaborate and build strong relationships with customers and engage across Services, Product Management, Development, QA, and Operations.
•Ability to generate a sense of urgency and rally appropriate resources.
•Prior experience with HCM or other enterprise software applications.

Experience:Enterprise softwareSaaS

Skills:LeadershipCommunicationProblem-solvingMentoringCross-functional collaboration

Tech Stack:SaaSOracleSAPNetsuiteZuoraInforTaleoPeopleSoftKronosCornerstone

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn