Majors Customer Success Manager

Harvey
New York
Workplace: OnsiteFull timeUSD 180,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Strategic thinking","Problem-solving"]

Lead and manage Harvey's largest customers as a Majors Customer Success Manager, guiding adoption of the AI-enabled platform, delivering expert industry advice, and acting as a trusted advisor to optimize value, mitigate risks, and drive long-term retention. Coordinate with product, provide enablement, and engage executives, with travel up to 25%.

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Harvey
Harvey
7 months ago

Majors Customer Success Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead and manage Harvey's largest customers as a Majors Customer Success Manager, guiding adoption of the AI-enabled platform, delivering expert industry advice, and acting as a trusted advisor to optimize value, mitigate risks, and drive long-term retention. Coordinate with product, provide enablement, and engage executives, with travel up to 25%.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
  • •Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • •Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
  • •Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • •Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
  • •Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
  • •Travel required: Up to 25% of the time
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually

Key Requirements

  • •Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in an Enterprise SaaS or legal environment
  • •Experience with change management and wide-scale adoption for large technology projects
  • •Excellent communication and strategic planning with ability to influence stakeholders at all levels, including executives
  • •Results-driven mindset with the ability to prioritize competing tasks and demanding customers
  • •Collaborative and team-first mentality
Experience:Enterprise SaaSLegal servicesManagement consulting
Skills:CommunicationRelationship-buildingStrategic thinkingProblem-solving
Languages:English
Tech Stack:AIEnterprise softwareSaaS

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor