Customer Success Manager - SAP Next Gen - Academy for Customer Success - Mumbai (1-3 Years)

SAP
Mumbai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Customer satisfaction","Retention","Renewals","Escalation management","Problem-solving","Project management","Communication","Emotional intelligence","Cultural awareness","Adaptability"]

Guide customers through their journey with SAP Cloud solutions by supporting retention, renewals, upsells, and measurable value realization. Over a 10-month learn-apply program, you’ll combine classroom and field phases, deepen your solution/industry expertise, and learn to manage customer milestones from deal signature through provisioning and monitoring. Serve as the strategic point of contact for assigned solution portfolios while leveraging internal SAP resources to maintain customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Next Gen - Academy for Customer Success - Mumbai (1-3 Years)

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Job Summary

Guide customers through their journey with SAP Cloud solutions by supporting retention, renewals, upsells, and measurable value realization. Over a 10-month learn-apply program, you’ll combine classroom and field phases, deepen your solution/industry expertise, and learn to manage customer milestones from deal signature through provisioning and monitoring. Serve as the strategic point of contact for assigned solution portfolios while leveraging internal SAP resources to maintain customer health.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases within the Customer Success board area.
  • •Work with customers to increase satisfaction, retention, renewals, references, and upsells for Cloud products in your assigned portfolio.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Act as the strategic point of contact for customers within the assigned solution portfolio and leverage appropriate SAP resources to maintain customer health.
  • •Enhance solution portfolio skills and drive value realization through onboarding, training, mentoring, and coaching.
Travel: High travel

Key Requirements

  • •1–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance that drives customer success and long-term value, including resolving issues and managing escalations.
  • •Cooperative, productive working approach with internal and external stakeholders.
  • •Ability to quickly learn, adapt to changing environments, and apply knowledge to deliver results.
  • •Proficiency in English and a foundational understanding of AI fundamentals, uses, and ethics.
Experience:1-3 years
Skills:Customer satisfactionRetentionRenewalsEscalation managementProblem-solvingProject managementCommunicationEmotional intelligenceCultural awarenessAdaptability
Languages:English
Tech Stack:AICloudERP

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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