Kodex

2 months ago

Enterprise Customer Success Manager (CSM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Experienced, enterprise-focused Customer Success Manager responsible for ownership of post-sales experience from onboarding through renewals. You’ll lead onboarding, manage implementation, drive retention and growth across a high-impact US-based portfolio, collaborate with Sales, Business Operations, and Engineering, and help design scalable CS processes, playbooks, and tooling to deliver value at scale.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Strategy and Goal Development: Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership. Organize and manage the team’s goals, priorities, and account plans to ensure delivery of value to customers
•Planning: Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1
•Customer-Obsessed: Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
•Issue Management: Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer
•Advocacy & Accountability: Advocate for our customers' needs within the engineering roadmap. Ensure needs are properly prioritized and rally resources to support them when needed

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity401kPaid LeaveParental LeaveMedical Plans

Key Requirements

•5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
•Experience managing enterprise-level customers and navigating complex stakeholder environments
•Proven track record of delivering customer and business outcomes in an innovative way
•Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value
•Excellent communication and executive presence — able to translate technical concepts for non-technical audiences

Experience:5+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationExecutive presenceRelationship buildingOrganizational skillsData-driven decision making

Company Brief

Kodex

Provides a secure, end-to-end platform that streamlines verification, encrypted workflows, and tracking of law‑enforcement and government data requests for enterprise Legal/Trust & Safety teams. Trusted by major crypto and telecom customers and backed by VC investors.

Industry: LegalTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Boston, United States

Founded: 2021

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Kodex

2 months ago

Enterprise Customer Success Manager (CSM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Strategy and Goal Development: Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership. Organize and manage the team’s goals, priorities, and account plans to ensure delivery of value to customers
•Planning: Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1
•Customer-Obsessed: Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
•Issue Management: Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer
•Advocacy & Accountability: Advocate for our customers' needs within the engineering roadmap. Ensure needs are properly prioritized and rally resources to support them when needed

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Remote WorkEquity401kPaid LeaveParental LeaveMedical Plans

Key Requirements

•5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
•Experience managing enterprise-level customers and navigating complex stakeholder environments
•Proven track record of delivering customer and business outcomes in an innovative way
•Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value
•Excellent communication and executive presence — able to translate technical concepts for non-technical audiences

Experience:5+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationExecutive presenceRelationship buildingOrganizational skillsData-driven decision making

Company Brief

Kodex

Industry: LegalTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Boston, United States

Founded: 2021

Glassdoor: 3.7

Website LinkedIn Glassdoor