Customer Success Manager

Xsolla
United States
Workplace: RemoteFull timeUSD 75,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Executive communication","Emotional intelligence","Problem-solving","Organizational skills","Collaboration"]

Serve as a trusted post-sale advisor, helping clients achieve measurable value through onboarding, product implementation, training, and proactive issue resolution. Own customer health by tracking engagement, adoption, renewals, and churn, and run regular business reviews with executive-level communication. Collaborate cross-functionally across sales, marketing, product, and technical teams while identifying growth opportunities through upsell and cross-sell.

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Xsolla
Xsolla
1 day ago

Customer Success Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a trusted post-sale advisor, helping clients achieve measurable value through onboarding, product implementation, training, and proactive issue resolution. Own customer health by tracking engagement, adoption, renewals, and churn, and run regular business reviews with executive-level communication. Collaborate cross-functionally across sales, marketing, product, and technical teams while identifying growth opportunities through upsell and cross-sell.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted, consultative partner to clients post-sale, ensuring they achieve measurable value and success with products and services.
  • •Assist in client onboarding, product implementation, and training to deliver a smooth, effective customer experience.
  • •Proactively engage with clients to ensure product/service functionality, identify issues early, and maximize satisfaction.
  • •Track customer success metrics (engagement, adoption, renewals, churn) and conduct regular business reviews to evaluate outcomes and recommend enhancements.
  • •Identify client growth opportunities (upsell and cross-sell) and maintain client documentation, while collaborating cross-functionally to align on goals and delivery.

Pay and Benefits

Salary: USD 75,000 - 90,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment.
  • •Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction.
  • •Strong communication, interpersonal, and presentation skills, with an executive-level, relationship-driven approach.
  • •Analytical mindset with experience using customer success metrics and tools to measure engagement and performance.
  • •Proficiency with CRM and customer success software (e.g., Salesforce, Gainsight, HubSpot, ChurnZero).
Experience:3-5 yearsSaaSTechnology-driven environment
Education:Bachelor's in Business Administration, Marketing, Communications, or a related field
Skills:Executive communicationEmotional intelligenceProblem-solvingOrganizational skillsCollaboration
Tech Stack:SalesforceGainsightHubSpotChurnZero

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn