Kitchen Manager

Delivery Hero
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Leadership","Mentoring","Interpersonal skills","Negotiation","Stress management"]

Lead and oversee a cluster of cloud kitchens, ensuring consistent, high-quality day-to-day operations across multiple sites. Own the cluster P&L by controlling costs (wastage, utilities, resource deployment) while driving revenue and utilization targets. Manage and develop frontline supervisors and dispatchers, track operational KPIs, and lead corrective actions. Serve as the primary contact for restaurant brand partners and enforce strict municipal health codes, food safety benchmarks, and HSE compliance.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Kitchen Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead and oversee a cluster of cloud kitchens, ensuring consistent, high-quality day-to-day operations across multiple sites. Own the cluster P&L by controlling costs (wastage, utilities, resource deployment) while driving revenue and utilization targets. Manage and develop frontline supervisors and dispatchers, track operational KPIs, and lead corrective actions. Serve as the primary contact for restaurant brand partners and enforce strict municipal health codes, food safety benchmarks, and HSE compliance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Oversee daily operations across multiple kitchen sites to ensure consistency, speed, and quality of service delivery.
  • •Own the cluster profit and loss (P&L), identifying and implementing measures to optimize operational costs and maximize revenue and utilization targets.
  • •Lead, mentor, and inspire frontline supervisors and dispatchers; manage shifts and resource planning against operational KPIs.
  • •Manage partner relationships for restaurant brands in the cluster by troubleshooting issues, resolving conflicts, and supporting long-term partner satisfaction.
  • •Enforce food safety, municipal health codes, global food safety benchmarks, and corporate HSE standards through monitoring and internal audits, and drive corrective actions using performance metrics.

Key Requirements

  • •Background managing Quick Service Restaurant operations, restaurant clusters, or cloud kitchen operations management.
  • •Experience running high-volume kitchen operations, inventory optimization, wastage mitigation, and productivity improvement.
  • •Ability to lead rotating shift frontline teams (e.g., supervisors and dispatchers) and drive accountability to operational KPIs.
  • •Strong capability to operate under pressure, solve bottlenecks quickly, and deliver performance goals in high-intensity environments.
  • •Proficiency with restaurant P&L and optimizing costs and revenue; Excel and analytics tools (AI tools, Looker, Tableau) are strongly preferred.
Experience:Quick service restaurantsFood deliveryCloud kitchensQ-commerce
Skills:LeadershipMentoringInterpersonal skillsNegotiationStress management
Languages:English
Tech Stack:ExcelAI toolsLookerTableau

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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