Conversational AI Engineer (Senior) (Munich, DE, 80333)

Allianz
Munich
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Communication","Problem-solving","Collaboration"]

Design, build, and operate voice agents and multi-turn conversational flows at scale within Allianz Partners, owning end-to-end quality and reliability. Collaborate with Linguists, Backend Engineers, and product teams to design NLU integration, API wiring, and production instrumentation. Build reusable components and patterns, employing AI-assisted tooling to raise team capability and accelerate delivery.

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FursaFursa
Allianz
Allianz
2 months ago

Conversational AI Engineer (Senior) (Munich, DE, 80333)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Design, build, and operate voice agents and multi-turn conversational flows at scale within Allianz Partners, owning end-to-end quality and reliability. Collaborate with Linguists, Backend Engineers, and product teams to design NLU integration, API wiring, and production instrumentation. Build reusable components and patterns, employing AI-assisted tooling to raise team capability and accelerate delivery.
Location: Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Design, build, and operate voice agents and multi-turn conversational flows, owning quality and reliability end-to-end
  • •Architect agent logic including intent routing, context management, dialogue state handling, fallback and escalation paths, and graceful error recovery
  • •Integrate voice agents with backend services via REST APIs to retrieve live data, trigger business processes, and handle asynchronous responses
  • •Configure and tune speech pipeline components including ASR, TTS, and voice activity detection to meet accuracy and latency targets
  • •Instrument voice agents for observability, including conversation analytics, containment rates, drop-off points, and error logging

Key Requirements

  • •5+ years of professional experience in conversational AI, voice agent development, or dialogue systems engineering, with production system exposure
  • •Hands-on agent building experience, including designing and implementing multi-turn dialogue systems
  • •Strong NLU integration experience, including intent classification and entity extraction
  • •Proficiency with REST API design and consumption; solid API integration skills
  • •Proficiency in Python for tooling, integration scripting, and automation
Experience:5+ yearsConversational AIVoice agentDialogue systemsNLUAPI integration
Skills:CommunicationProblem-solvingCollaboration
Languages:GermanEnglish
Tech Stack:PythonREST APIASRTTSNLUGitHub CopilotObservabilityProductionDialogue state trackingIntent classificationEntity extractionSlot filling

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn