Etihad Aviation Group

4 weeks ago

VIP Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Handle VIP, CIP, Khaas/Exclusive and Residence bookings and related travel journeys for the team’s customer circle, including enquiries and support for the online booking engine. Manage Etihad Guest redemption requests, coordinate special requests across service delivery areas, and oversee end-to-end travel journeys across the global Etihad network. Monitor emails/queues, produce daily shift reports, and resolve guest issues through quick service recovery while maintaining confidentiality and data protection.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support.
•Manage Etihad Guest redemption bookings and related enquiries/requests for the customer circle.
•Handle special requests for the customer circle in coordination with other service delivery areas.
•Manage the full travel journey for the customer circle or Residence bookings across the global Etihad network, building relationships and influencing for first-class handling.
•Manage guest email/queue, produce daily shift reports and ensure proper handover; take immediate service recovery decisions and maintain guest travel preferences data.

Key Requirements

•Minimum degree, preferably with courses in Sabre reservation and ticketing.
•1 to 3 years of experience with mandatory contact centre experience and strong customer service skills.
•Fluency in both English and Arabic (speaking and written).
•Apply technical expertise in reservations and ticket issuance/re-issuance when handling VIP bookings.
•Maintain data protection and confidentiality while ensuring attention to detail in bookings.

Experience:1-3 yearsAirlinesAviationContact centre

Education:

Skills:Customer serviceRelationship buildingService recoveryAttention to detailConfidentiality

Languages:EnglishArabic

Tech Stack:Sabre reservationTicketingSales force systemOnline booking engine

Company Brief

Etihad Aviation Group

Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Etihad Aviation Group

4 weeks ago

VIP Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support.
•Manage Etihad Guest redemption bookings and related enquiries/requests for the customer circle.
•Handle special requests for the customer circle in coordination with other service delivery areas.
•Manage the full travel journey for the customer circle or Residence bookings across the global Etihad network, building relationships and influencing for first-class handling.
•Manage guest email/queue, produce daily shift reports and ensure proper handover; take immediate service recovery decisions and maintain guest travel preferences data.

Key Requirements

•Minimum degree, preferably with courses in Sabre reservation and ticketing.
•1 to 3 years of experience with mandatory contact centre experience and strong customer service skills.
•Fluency in both English and Arabic (speaking and written).
•Apply technical expertise in reservations and ticket issuance/re-issuance when handling VIP bookings.
•Maintain data protection and confidentiality while ensuring attention to detail in bookings.

Experience:1-3 yearsAirlinesAviationContact centre

Education:

Skills:Customer serviceRelationship buildingService recoveryAttention to detailConfidentiality

Languages:EnglishArabic

Tech Stack:Sabre reservationTicketingSales force systemOnline booking engine

Company Brief

Etihad Aviation Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor