Agents, Front Office

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1+ yearsEducation: bachelorsSkills: ["Facilidad de palabra","Agilidad mental","Buen trato personal","Trabajar bajo presión","Improvisación"]

Deliver outstanding front office service by handling guest check-in and check-out according to One&Only Mandarina standards. Help create a team working environment that supports high-quality service and guest satisfaction. Use strong communication, adaptability, and composure under pressure to respond effectively to guest needs in a hospitality setting, including providing general concierge knowledge and ensuring a warm guest experience.

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Kerzer International
Kerzer International
5 hours ago

Agents, Front Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver outstanding front office service by handling guest check-in and check-out according to One&Only Mandarina standards. Help create a team working environment that supports high-quality service and guest satisfaction. Use strong communication, adaptability, and composure under pressure to respond effectively to guest needs in a hospitality setting, including providing general concierge knowledge and ensuring a warm guest experience.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Handle guest check-in and check-out according to One&Only Mandarina standards.
  • •Develop a team working environment to support service delivery at the highest quality standards.
  • •Ensure guest service meets the expectations of guests at every possible turn.

Key Requirements

  • •Professional education: a degree in tourism or in business administration for tourism.
  • •At least 1 year of experience in hospitality or guest service.
  • •General knowledge of concierge duties.
  • •Fluent spoken and written English.
  • •Ability to communicate easily and work well under pressure with quick improvisation.
Experience:1+ years
Education:Bachelor's in Lic. En turismo o administración de empresas turísticas
Skills:Facilidad de palabraAgilidad mentalBuen trato personalTrabajar bajo presiónImprovisación
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn